Shipping & Delivery 🚚
How long will my order take to arrive?
Delivery times vary depending on your location. You can find the estimated delivery time for your country below. All estimates are in working days. Please note that these are estimated delivery times and may vary due to courier delays, customs, publi
How much does delivery cost?
Delivery fees vary depending on your location. Simply enter your delivery address at checkout and the applicable shipping fee will be displayed. UK orders are shipped from our UK warehouse, while EU and Rest of World orders are shipped from our wareh
Can I change my shipping address after I've placed an order?
Unfortunately, we are unable to update shipping addresses once an order has been placed or shipped from our warehouse. However, once you receive your tracking information, you may be able to redirect the package to your new address by contacting the
What should I do if my order says delivered but I haven't received it?
We're sorry to hear that you're experiencing issues with your delivery. If your order shows as delivered but you haven’t received it, we recommend taking the following steps:. Check the tracking link provided for any delivery details or proof of deli
How do I find out which post office / packstation my order has been delivered to?
Sometimes your order may be delivered to your local post office or packstation. To find out where your local depot is, we recommend entering your tracking ID into your local postal carrier’s website. If a delivery card has not been left and the locat
What should I do if my tracking hasn't updated?
We know that tracking delays can be incredibly frustrating, and we’re really sorry for any inconvenience caused. Most tracking numbers will update within two working days, so please be patient during this time. Sometimes, the shipping carrier may sim
What should I do if a product is not working after I received it?
If you’ve received a product from us and it isn’t working, even after inserting brand new batteries correctly, we sincerely apologise for the inconvenience. Please email our Support Team at [email protected] with:. Relevant photos of the product
My order is missing an item, what should I do?
If you’re missing an item from your order, please notify us as soon as the order is delivered - [email protected] . To help us resolve the issue quickly, we ask that you:. Provide a photo of the item(s) you received along with the packing slip f
My order has arrived damaged, what should I do?
Firstly, we’re very sorry this has happened. Please notify us as soon as the order is delivered - [email protected] To help us resolve the issue quickly, please follow these steps:Take clear photos of the box, packing slip, and all item(s) recei
I received the wrong flavour in my order, what should I do?
If you receive the wrong flavour in your order, we’re here to make it right! Please follow these steps:. Provide a photo of the item(s) received, along with the packing slip for our reference. Check your confirmation email to verify the items you ori
What kind of batteries does the frother need?
Our frother/whisk requires 2x AA batteries to get that perfect blend every time. Make sure to keep some spares on hand so you’re always ready to whip up your Rainbow Dust just the way you like it!
Is your packaging recyclable?
We are committed to reducing our environmental impact. Our transportation boxes are made from recyclable materials, helping to minimize waste. However, the pouches themselves are not 100% recyclable in their current form. We understand the importance